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Shipping Policy

At Charming Dwelling, we strive to ensure a seamless delivery experience. Below is an overview of our shipping policies:

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1-4 business days. Transit times vary from 5-7 business days.

1. Free Shipping

  • We offer free shipping on all orders via FedEx Ground, FedEx Freight, or the most affordable available carrier.
  • Delivery is curbside only, so please arrange for assistance if needed.

2. Delivery Limitations

  • Inside Deliveries: The carrier will not deliver items inside your home, garage, kitchen, or any other indoor location. All deliveries are curbside only.
  • Undeliverable Addresses: If your address is deemed undeliverable by the shipping carrier, you may incur additional charges for alternative delivery methods.
  • PO Boxes: We do not ship to PO Boxes.

3. Order Tracking

  • Tracking information will be sent to the email address provided at checkout within 24 hours of your order leaving the warehouse.
  • If you have not received tracking information within six business days, please contact us at sales@charmingdwelling.com.

4. Order Cancellations or Refusals

If an order is canceled or refused after shipping, a restocking fee and shipping fee will apply based on the brand:

  • ZLINE: 15% Restocking Fee
  • Thor Kitchen: 15% Restocking Fee
  • MRCOOL: 35% Restocking Fee + Return Shipping Fee
  • Empava: 25% Restocking Fee + Return Shipping Fee

In some cases, the customer may be responsible for packing and shipping the item back via a FedEx or similar carrier.

5. Adjusting Shipping Address

  • If your order has not been processed, you can update the shipping address free of charge.
  • If the order is already in transit, a $175 fee will apply to update the address with the freight carrier.

6. Shipping for Large Items

  • Large or heavy items (e.g., ranges or refrigerators) are shipped via LTL (less-than-truckload) carriers.
  • The carrier will contact you to schedule a delivery appointment, and someone must be present to sign for the delivery.
  • Curbside delivery is free, but additional fees may apply for rescheduled or refused deliveries.

7. Handling Damaged Deliveries

  • Visible Damage:
    • Take photos and refuse the package.
    • Note the damage on the Bill of Lading or Freight Bill and email the photos to sales@charmingdwelling.com.
  • Hidden Damage:
    • Inspect the product immediately after delivery.
    • If damage is found, take photos and contact us within 24 hours.
    • Damage claims made after 24 hours are not eligible for resolution.

8. Returns and Exchanges

  • Retain the original box, packaging, and pallet in case a return or exchange is needed.
  • All returned items must include original packaging, manuals, and accessories. Refunds will be issued after inspection at the warehouse.
  • Refunds are processed back to the original payment method and may take up to 72 hours to reflect.

We are committed to ensuring your satisfaction and are here to assist you with any shipping or delivery concerns. For further inquiries, please email us at sales@charmingdwelling.com.

 

 

No Shipping Outside of the USA. 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE