Empava 12" Electric Smooth Surface Radiant Cooktop with 2 Elements, EMPV-12REC10

RETURN PROCESS

You are entitled to contact our customer service team to ask for a return for an item(s) within 30 days of delivery for a refund. (we will refer to the item delivery date on the shipping info). Please note that returns outside of the 30-day return window will not be accepted. We promise to respond to your return request within 2 business days.

GENERAL RETURN

To qualify for a general return, the item(s):

Must be in resalable condition

Must be free from scratches and/or defects

Must not have been installed

Must be in the original manufacturer’s box and packaging and be free of writing.

Must not be missing pieces

To initiate a general return, please address your reason.

Don’t like

Order By Mistake

Change Idea

Don’t need anymore

Found More Affordable One

Product Size Doesn't Fit ( Please check if our product size meets your needs before ordering)

DEFECTIVE RETURN

To qualify for a defective return, one of the following must apply:

Item has a defect that hinders its usability for the purpose of which it was designed

The wrong item was received

The item does not match the description

Item arrived damaged

To initiate a defective return, please address which situation the item belongs to.

* If the item is found to be damaged during shipping, and you notice
the damage upon delivery or inspection, do not sign for or take
possession of the item. If delivery is accepted but concealed damages
are noticed within 48 hours, take pictures of the box and product(s).
Carriers only allow two business days to file a freight claim. Contact
our customer service team immediately to report the damage.

REFUND PROCESS

We promise to process the refund within 2 days after the returned item arrives at our warehouse and was inspected to qualify for our general return or defective return situations listed before. You are expected to receive the refund 5-7 business days after we process it.

For a general return, we will deduct 20% of your total refund amount for the reason of return shipping costs and the loss caused to us as a vendor, which means only 80% of your total refund will be sent back to your account. For Canada order, we will deduct 30% of your total refund amount. For a defective return, we will bear the return shipping cost and a full refund will be sent back to your account. For a defective return, we will bear the return shipping cost and a full refund will be sent back to your account.